Technical staff who upgrade customer premises systems and equipment apply the skills and knowledge in this unit.

Relevant job roles include supervisors in charge of installation and maintenance teams responsible for new installations and upgrades of telecommunications customer equipment.

This unit applies to indoor and outdoor installation within customer premises. Customer premises equipment (CPE) includes telephony, data, video, digital broadcasting and computer networks including local area networks (LAN) and multimedia in domestic, commercial or industrial installations.

ELEMENT

PERFORMANCE CRITERIA

1. Prepare for the cut over

1.1. Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2. Notify customer for site access, security arrangements and location details of customer equipment for major upgrade

1.3. Identify site hazards and notify appropriate personnel to make site safe

1.4. Prepare a cut over plan and seek approval from customer

1.5. Complete functional testing of new systems and equipment prior to cut over to minimise system downtime

1.6. Notify network carrier of cut over details to prevent unnecessary alarm call outs and reports

1.7. Organise system backup from support personnel

2. Cut over the system and equipment into service

2.1. Conduct cut over works for major system upgrade according to cut over plan with minimal disruption to customer service according to occupational health and safety (OHS) and environmental requirements

2.2. Conduct tests according to technical manuals and specifications to complete installation task

2.3. Analyse test results to verify system compatibility and interoperability with existing system

2.4. Rectify any problems if required

3. Finalise work and clean up worksite

3.1. Complete documentation containing installation details and test records

3.2. Amend site records to show existing equipment layout

3.3. Organise customer training in the new or modified system

3.4. Clean up and restore site to customer satisfaction

3.5. Collect and dispose of waste material and debris according to environmental requirements

3.6. Notify customer of job completion to obtain sign off and present with a copy of documentations

Required skills

analytical skills to evaluate technical test results to diagnose problem

communication skills to interact with enterprise personnel and customers while maintaining a customer focus and consideration of customer needs

literacy skills to read and interpret technical documentation, such as equipment manuals and specifications

numeracy skills to take and analyse measurements

planning and organisational skills to organise and maintain equipment

problem solving skills to solve equipment and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

technical skills to:

perform cut over procedures

perform fault clearance

use diagnostic equipment

use hand and power tools

Required knowledge

cut over procedures

detailed knowledge of CPE equipment

features and operating requirements of test equipment

information required to operate equipment according to a test specification

legislation, codes of practice and other formal agreements that impact on the work activity

manufacturer's requirements for safe operation of equipment

specific OHS requirements relating to the activity and site conditions

test methods and performance requirements

typical issues and challenges that occur on site

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

develop and implement a cut over plan

identify and organise resources including customer resources necessary to complete the cut over

conduct relevant tests and interpret test results

identify and resolve problems.

Context of, and specific resources for assessment

Assessment must ensure:

site where cut over can be conducted

use of plant, tools and equipment currently used in industry

relevant regulatory and equipment documentation that impact on work activities.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit.

direct observation of the candidate performing cut over procedures of CPE

review of cut over plans, installation documents and records prepared by the candidate

oral or written questioning to assess knowledge of cut over and CPE installation procedures.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN4072A Effect changes to existing customer premises equipment systems and equipment

ICTTEN4076A Complete equipment and software upgrades.

Aboriginal people and other people from a non-English speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant legislation, codes, regulations and standards may include:

Australian Construction Industry Forum (ACIF) standards and codes AS/ACIF S008:2006 and AS/ACIF S009:2006

AS Communications Cabling Manual (CCM)
Volume 1

AS/NZS 3000:2007

AS/NZS 3080:2003

AS/NZS 3084:2003

AS/NZS 3085.1:2004

AS/NZS IEC 61935.1:2006

AS/NZS IEC 61935.2:2006

AS/NZS ISO/IEC 14763.3:2007

AS/NZS ISO/IEC 15018:2005

AS/NZS ISO/IEC 24702:2007

cabling security codes and regulations

Environmental Protection Acts

OHS.

Customer may be:

asset manager

contractor

nominated customer representative

project manager

service provider.

Customer equipment may include:

alarms systems

internet protocol (IP) private branch exchange (PBX)

IP PBX server

IP security systems

internet protocol TV (IPTV)

network management addition

PBX

session initiation protocol (SIP)-enabled unified communication (UC) system

video conferencing equipment

voice over internet protocol (VoIP) gateway

worldwide interoperability for microwave access (WiMAX) CPE.

Major upgrade may include:

network capacity upgrade

network major software upgrade

network services upgrade

network technology upgrade

system integration.

Hazards may include:

building debris

earth potential rise (EPR)

glass fibre

live power lines

manual handling

mud and water

natural gas and other gas build up

optical fibre cable may contain hazardous light

radio frequency (RF) equipment emitting radiation

remote power feeding services which operate at above telecommunications network voltage (TNV)

vermin.

Cut over plan may include:

access and security arrangements

after hours access

contingencies

contingency plans

customers communication priorities

customers communications needs

downtime

installation of backup equipment

provision of temporary services

testing procedures

timing and disruption to services.

Network carrier refers to:

asset owner

internet service provider

service provider.

Support personnel may include:

help desk

IT support

network operations support

vendor backup.

Cut over works may include:

commission of new system

installation of new additional equipment

installation of new software

integration of new equipment into existing system

jumpering of bypass connection

provision of temporary service

removal of redundant equipment

test on new system.

OHS and environmental requirements may include:

decommissioning and isolating worksite and lines prior to commencement

identifying other services, including power and gas

personal protective clothing:

earmuffs

gloves

head protection

kneepads

masks

protective suits

safety boots

safety glasses

safe working practices, such as the safe use and handling of:

asbestos

chemicals

materials

tools and equipment

work platforms

special access requirements

suitable light and ventilation

environmental considerations:

clean-up protection

stormwater protection

waste management.

Tests may include:

ability to make and receive a call

configuration

diagnostic

programme checks

routing

software

switching

traffic measurement

transmission.

Unit sector

Telecommunications

Telecommunications networks engineering

This unit contains employability skills.